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Frequently asked questions

If you can't find the answer you are looking for, we are happy to assist you through our live chat.

Studio

Cancellations

Packages

Classes

Payments

Booking

Store

General

Returns

Shipping

Orders

Studio

Cancellations

You may cancel your class up to 24 hours before the class begins and be able to use your credit for another reservation. Cancellations made within 24 hours of the class date/time may not receive a refund nor a transfer.

Packages

It sure is! We offer a flexible add-on that allows you to extend the validity period of any class package for as long as necessary. To request an extension, please fill out our form through the link below:

Extend a package ⌛

Yes, you can! To extend any activate or expired package with unused visits remaining, all you need to do is fill out the form that is available on our 'Extensions' page:

Extend a package ⌛

All of our class packages are automatically activated after the first reservation and not yet from the purchase date. Once you've set the activation date, you're only able to book classes that will be held after this date.

We are currently unable to provide memberships due to our restricted class capacities and generally very full class schedule; instead, we offer flexible drop-in or class package options.

The expiry date stands for the latest date of which classes you can book with your class package.

Classes

Almost all of our classes are in English and the classes that are in Finnish have been marked with "(FIN)" in the name of the class.

Activewear that you feel comfortable in is most important. It’s also good to wear clothes that are not too loose so that the instructor will better see your muscle activations and alignment for corrections and adequate instructions. No shoes or socks are needed.

No need but you can if you want to! All of our studio mats are available for use, free of charge.

We recommend beginners to start with our ‘Open Level’ classes. You can have a chat after your class with the instructor to find out when it is safe and recommended to step to the next level.

Suppose you've practised Reformer Pilates at other studios and feel that you're already very familiar with this type of exercise. In that case, you can already try our Tone & Flow classes before attending the Align classes.

However, please keep in mind that these classes are not beginner-friendly, so you are expected to know your way with the machines and follow the more fast-paced rhythm of the class.

Our ‘Open Level’ classes are all suitable for the first trimester of pregnancy.

For the 2nd and 3rd trimester, we highly recommend our Prenatal Reformer Pilates classes as well as our Sculpt & Tone Barre classes.

The main thing is to tell your instructor about your pregnancy prior to class and to listen to your body!

This depends much on your injury. We suggest you send us a message to consult what the best option for you would be. Often we will recommend a private class with one of our specialising instructors to assess where you are physically.

Payments

To use sports vouchers as a payment method, please open the live chat and choose the option “Pay with sports vouchers” so that we can provide you with step-by-step instructions appropriate for the kind of vouchers you’d like to use.

Once your payment has been processed on our end, we will add the package of your choosing to your account and send you a confirmation message.

To use a gift card as a payment method, please open the live chat and choose the option "Activate a gift card" so that we can better assist you with this.

Unfortunately, our gift cards cannot yet be used directly on our booking system and will require a manual processing by our Customer Support team..

Currently, we accept accept all major bank and credit cards as well as sport vouchers such as ePassi, Edenred, Smartum and Eazybreak.

Unfortunately, at this time we do not offer student discounts.

Booking

As all of our class packages are available for use for a limited period of time, the issue you’re experiencing might be caused by one of the reasons below.

#1 - Package is not yet active for the scheduled class

As all of our class packages are activated after first use, the class you’re trying to book might be scheduled to be held before your package is set to activate. To reset the activation date of your class package, you can:

A) Cancel the existing reservations and reset the activation date by rebooking your "first reservation". Please keep in mind that as your spot will in this case automatically become available for others, you might lose it even if you try rebooking it right away.

OR

B) Let us know on the live chat the first class you’d like to sign up for and we can then confirm the reservation on your behalf without having to cancel your other existing reservations.

#2 - Package has expired or will expire before the scheduled class

In this case, you can try booking classes that will be held before your package expires or extend the validity period of your package (5€ for 14 days).

When a class is full, you can book yourself onto the waitlist.

You will automatically be placed into the class up to 24 hours before the start time of class and notified via email if and when a spot becomes available. Be sure to check your email notifications are turned on in your account settings.

If a spot becomes available later than 24 hours prior to class, you can manually add yourself to the class from your account.

Keep checking the class list and keep your fingers crossed as the waitlists often move!

To check on your waitlist status:
- Sign into your account
- Go to “Schedule
- If you’re still on the waitlist, you will see the text “Waitlisted” next to the class
- If you got into the class, you will see the text “Status: Booked

Unfortunately booking classes on behalf of others is not possible as all of our class packages and accounts are for personal use only. Thus we recommend that all class attendees create an account for themselves in our booking system.

If you’d like to know more about the number of available spots on our classes, please give us a call at +358 44 532 1017 or leave us a message on the chat.

Our class schedule is usually available for booking up to 4-8 weeks in advance.

Store

General

If an item you’re interested in is sold out, you can sign up for the waitlist to be notified when it’s back in stock. You can select your desired item/size/variation and a pop-up will appear where you can enter and submit your email address.

When the item is back in stock we'll send you an email to let you know. This email does not reserve the item, so if you're still interested then its best to act quickly in case it sells out again.

Returns

To return your item(s) please fill out our returns form for further instruction. All returns should be pre-approved by our Customer Support team and sent to us within 30 days of the delivery date of the order. We reserve the right to refuse returns that do not meet our return requirements.

This includes, but is not limited to merchandise that has been used or washed, has it’s tags removed or if we identify an unreasonable, repetitive return pattern associated with your details. Any product that has itself been damaged or it’s original packaging, cannot be returned.

Due to the small size our online store and operations, we are not able to reimburse return postage and this must be paid by the purchaser.

Online order returns can only be initiated and processed according to instructions available on our website. Unfortunately, we are not able to process any returns from online purchases at our physical location (studio).

Once your return has been received, please allow 7 days for it to be inspected to be in compliance with our return policy.

If your return meets the requirements stated in our return policy, you will be sent a confirmation email and a refund will be issued to your original method of payment. Please allow 3-5 business days to see these funds on your bank account.

Unfortunately, any shipping charges that were incurred with your original order are non-refundable.

Shipping

For orders over 70€ we currently offer free shipping within Finland and for smaller orders our standard shipping cost is 6€.

Orders confirmed before 14:00 (2pm) on a business day (Mon-Fri), will be processed for delivery on the same day and should arrive to the pick up location of your choosing within 24-72 hours (excluding weekends).

Oh, yes we do! For orders over 70€ we offer free shipping within Finland.

Orders

As we do our best to provide as fast delivery as possible, we ship out new orders on a daily basis (Mon-Fri) and in most cases we will not be able to modify an order once it has been placed.

If you have an order issue or need to cancel your order, please get in touch with us on the live chat with your order number and we will do our best to assist.

For most frequently asked questions, our answers can be found from here, our website's FAQ page.

If you can't find an answer to your question, please reach out to us through our live chat and we'll gladly assist you with anything.

Once you've added a product in your cart, you can apply a discount or promotion code to your order directly on the Cart page.

If your promotion or discount code is not recognised, by following the steps below you can get to the bottom of the problem.

Make sure the promotion code applies to all the items in your bag. Not all items are eligible for promo codes.

Make sure your promotion code has not expired. Our promotions are time-sensitive and this expiration information is usually mentioned in connection with the promotion code itself.

If none of these issues apply, make sure you’ve entered the promotion code exactly as it appears.  It’s easy to make mistakes if you enter the code manually and most common mistakes are:
- Check spacing, character errors and/or spelling mistakes.
- The promotion code field is case-sensitive. Check that ‘Caps Lock’ button is not on and use upper case where necessary.
- Check you’re not mixing up the numbers 0/1 and the letters O/I.

If you are sure your promotion code is valid for your order but it still doesn’t work, please reach out to us via live chat.

We currently offer a few different payment methods: Credit card, Apple Pay and Google Pay.