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Policies

Cancellations

To avoid late class cancellations for signed up attendees, we have policies that allow flexibility for reservation changes and account for the effect that last-minute cancellations can have on our classes.

To cancel your reservation, please see the following steps:

  • Go to our website’s Booking view.
  • Choose My Account (located in the top right corner) and log in to your account.
  • Choose the tab Schedule, locate the reservation you wish to cancel, and click Cancel.

We do not accept cancellations via live chat, email, phone or social media.

Cancellation fees

Late cancellations

The session will be charged in full for cancellations in the last 24 hours before the scheduled class.

Out of fairness to all of our clients, exceptions cannot be made, even due to reasons such as unexpected sickness, change of plans or delays in public transport.

Early cancellation

Free cancellation is available until 24 hours before the scheduled class.

Waitlist

How does it work

When a class is full, you can book yourself onto the waitlist. To learn more on what to expect when a spot becomes available, please see below:

If a spot becomes available more than 24 hours before the class:

You will automatically be placed into the class and notified via email of this change.

Be sure to check your email notifications are turned on in your account settings because once you have been added to class from the waitlist, standard cancellation policies apply.

lf a spot becomes available less than 24 hours before the class:

The spot will become available for anyone to book, and you can also manually sign up for the class. Our team might also give you a call to let you know about the last-minute opening.

If you are on the waitlist and know you won’t be able to make it to class. Please remove yourself from the waitlist through your profile’s Schedule view.

General

Socks

For hygiene purposes, grippy socks are highly encouraged in all of our classes. In case you don’t have them, these are also available for purchase at the studio reception.

Lost Property

Although we do our best to look after your belongings, we are not responsible for personal lost or stolen items.