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Policies

Studio

Cancellation Policy

Please be aware classes are on a first come first served basis. To avoid disappointment, classes can be booked up to 4 weeks in advance.

All Classes

Life can be unpredictable, especially in New York City. We understand that things happen and plans change.

Out of fairness to all of our clients, BAY has a strict 12 hour cancellation policy for all classes. Please cancel through our website or your mindbody account.

If you miss your class and don’t abide by the cancellation policy, the following applies;

Unlimited Members: $10 fee

Packs/single class: Forfeit 1 x class on package

Focus Pilates: Forfeit 1 x class on package  

Private Pilates

BAY has a strict 12 hour cancellation policy for all Private sessions.

Please cancel through our website or your mindbody account at least 12 hours prior to your appointment or the following applies:

Focus Pilates assessment: Charged for 1 x focus Pilates assessment

Private Pilates: Charged for 1 x private session

We do not accept cancellations via email, phone or social media.

No exceptions. No refunds. No credits.

Waitlist

Our system will automatically add you to class if a spot becomes available up until 12 hours before the scheduled class time.

You will receive an email confirmation when you have been added to class from the waitlist.

If you are on the waitlist, and know you won’t be able to make it to class. Please remove yourself from the waitlist online using your MindBody account.

If you are >5 minutes late and we have not received an email notification from you, your spot can be given to a standby client.

If you have been added to class from the waitlist, standard cancellation policies apply.

Pacakage Suspension

We love our dedicated members, and we know life is about balance. We allow all our unlimited members to suspend their memberships in accordance with the below.

  • Suspension must be longer than 2 weeks at a time
  • Suspension cannot be longer than 12 weeks at a time
  • Maximum of 2 suspensions per year
  • Provide at least 2 weeks notice
  • Email hey@bayhelsinki.com to request a membership suspension.

Late Arrival

Please arrive 15 minutes early to enjoy the complete BAY experience.

If you anticipate being late, please email hey@bayhelsinki.com

Out of respect for our clients, instructors, and your safety, there is no admittance after 5 minutes of the scheduled class time.

If you are denied entry due to lateness, you may attend a later class on standby.

Service Sales

All sales are final.

Refunds will be issued in case of a merchant processing software error, or if BAY incorrectly processes a sale on the client’s behalf.

All return requests must be submitted in writing to hey@bayhelsinki.com within 7 days of the sale date.

Injury

BAY instructors are movement professionals, however, not all instructors at BAY are medically trained. For your safety, you are required to let your instructor know about any injuries or ailments that may affect your Pilates experience.

All instructors reserve the right to restrict clients to a particular class type for safety reasons.

Pregnancy

Every woman’s experience of pregnancy and birth is different. As our programs have been designed by Physical Therapists, we aim to accommodate all women, allowing them to keep moving during and after pregnancy.

Pre Natal women must inform instructors of their pregnancy.

First Trimester: Able to take all classes and privates except ‘____’

Second Trimester and Third Trimester: Able to attend only ‘____’ classes, ‘Focus Pilates 1:3’ and ‘Private Pilates.’

We encourage all Pre Natal clients to book a Private Pilates 1:1 before joining classes.

Post Natal clients must have clearance from their medical professional to return to Pilates.

We encourage all Post Natal clients to book a Private Pilates 1:1 before rejoining classes. This is important to assess any changes that may have occurred throughout later stages of pregnancy and birth.

Socks

For hygiene purposes socks are required for all classes. Grippy socks encouraged. Grippy socks are available for purchase.

Cash Free Business

BAY is a cash free business. No cash is stored on premises. No cash payments will be accepted for any purchases.

Lost Property

Although we do our best to look after your belongings, BAY is not responsible for personal lost or stolen items.

Pets

Pets are not permitted in any BAY studio with the exception of service animals that have presented paperwork to management or staff of BAY.

Children

Children under the age of 16 can take class with written or verbal permission, provided by a parent or guardian.