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Policies

Cancellations

Cancellation policy

You can change or cancel an existing reservation up to 24 hours prior to the start of the class without a penalty fee. After this, the session will always be charged in full.

As late cancellations are unfortunately common, we cannot offer refunds for late cancellations even for reasons such as unexpected sickness, change of plans or delays in public transport.

How to cancel a class

To cancel your reservation, please see the following steps:

  • Go to our website’s¬†Booking¬†view.
  • Choose¬†My Account¬†(located in the top right corner) and log in to your account.
  • Choose the tab¬†Schedule, locate the reservation you wish to cancel, and click¬†Cancel.

Cancellations cannot be processed via live chat, email, phone or social media

Waitlist

How does it work

When a class is full, you can book yourself onto the waitlist. To learn more on what to expect when a spot becomes available, please see below:

If a spot becomes available more than 24 hours before the class:

You will automatically be placed into the class and notified via email of this change.

Be sure to check your email notifications are turned on in your account settings because once you have been added to class from the waitlist, standard cancellation policies apply.

lf a spot becomes available less than 24 hours before the class:

The spot will become available for anyone to book, and you can also manually sign up for the class. Our team might also give you a call to let you know about the last-minute opening.

If you are on the waitlist and know you won’t be able to make it to class. Please remove yourself from the waitlist through your profile’s Schedule view.

General

Socks

For hygiene purposes, grippy socks are highly encouraged in all of our classes. In case you don’t have them, these are also available for purchase at the studio reception.

Lost Property

Although we do our best to look after your belongings, we are not responsible for personal lost or stolen items.